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Our Customer Care Representatives are making a difference in members lives every day

As a Customer Care Representative you will guide members through their healthcare questions via customer calls and e-mails or help providers with answering questions about member plans. You will be the one helping them navigate their healthcare needs by explaining their benefits, solving claim concerns, finding a doctor nearby or being their healthcare advocate. You will be their guide to a better healthcare experience and ensure that they only need to call once to get the help they need.

Here's what a typical day may look like:

  • From the moment you login, you’ll be focused on answering customer calls, demonstrating our values of caring as you proactively work to resolve our members questions and concerns
  • You'll strive for first call resolution, working to resolve member issues at the point of contact
  • You'll have duel monitors and leverage computer based resources to find answers to customers questions, and help simplify next steps for members without giving them homework
  • You may reach out to partners in other departments, or to Doctors' offices to help resolve a customer concern
  • You'll support your teammates, flex as business needs require to ensure we are meeting the needs of our customers

Day in the Life

Associate Stories

Competitive Pay

  • Anthem offers competitive pay and quarterly bonus incentives based on individual and departmental performance.
  • Opportunities for Overtime
  • Annual increases based on performance
  • Special recognition programs

8 Paid Holidays

Anthem recognizes the following holidays: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the Day after Thanksgiving, and Christmas Day.

Paid Time Off

Our PTO program offers you the flexibility to take time off for vacation, personal or family illness, or other personal or family needs while recognizing Anthem’s need to maintain productivity.

Paid Paternity Leave & New Parent Transition Week

Our new Paid Parental Leave provides fathers and mothers with up to four consecutive weeks of paid leave after the birth or adoption of a child.

Health Benefits

We offer a benefits package that is balanced and solid all around, because everyone has different needs. Excellent Health Insurance, Dental, Vision, Short Term Disability, Long Term Disability, Critical Illness, Accidental and Basic Life, etc.

401K Match

Traditional pre-tax and after-tax Roth contribution options. Anthem has an outstanding 401k match.

Employee Stock Purchase Plan

Anthem offers associates the employee stock purchase plan (ESPP), which gives associates the opportunity to purchase Anthem stock at a discount through convenient payroll deductions.

Career Path Opportunities

  • Anthem has incredible career advancement opportunities
  • Many of our trainers, quality coaches, managers and leaders also began their careers as Customer Care Representatives
  • Potential promotion within 9 months

Development Opportunities

Anthem provides courses, videos, and learning assets, as well as professional certifications, continuing education, tuition reimbursement, and leadership development courses to support your professional and career development.

Education Reimbursement

Get your Bachelor's degree paid for through College for America or additional tuition reimbursement.

Values in Action

This recognition program lets managers award a cash or noncash incentive. Cash incentives range from $25 to $5,000.

Wellness Center

Anthem supports you in your efforts to get and stay healthy by offering a wide range of wellness programs, an onsite fitness center, healthy food subsidies in our onsite cafeterias, onsite flu shots and health screenings, and subsidized Weight Watchers%reg; subscriptions.

Community & Volunteerism

Anthem offers associates an inclusive and collaborative culture where everyone feels welcomed and respected. We also encourage you to volunteer within the community for your favorite nonprofit by giving you some PTO to do so!

Associate Resource Groups

Our nine associate resource groups (ARGs) are formed around common interests, backgrounds and/or different aspects of diversity.

Anthem is working to transform health care with trusted and caring solutions. Our health plan companies deliver quality products and services that give their members access to the care they need. With over 73 million people served by its affiliated companies, including more than 40 million within its family of health plans, Anthem is one of the nation’s leading health benefits companies.

  • Indianapolis, IN Corporate Office, L. Ben Lytle Center
  • Midland, GA
  • Tampa, FL
  • Denver, CO
  • Las Vegas, NV
  • Richmond, VA

Other large Anthem Call Center locations:

  • Virginia Beach, VA
  • Nashville, TN
  • Mason, OH
  • Fond du Lac, WI
  • *This is not an exhaustive list of Anthem locations

We view interviewing and the employment decision as a two way street, which begins with our Virtual Job Tryout.

The Virtual Job Tryout gives you a chance to gain some insight into what the job of a Customer Care Representative, and gives us the opportunity to assess your skills.

For the interview, we utilize a behavioral interview process to learn more about how you would approach scenarios, and gain insight into your experience. We invite you to also come to the interview with questions for us.

Before beginning background checks, we will let you know we are interested in extending an offer to you and discuss new hire class start dates.

Other large Anthem Call Center locations:

Frequently Asked Questions

Hello! Below are questions often asked by users like yourself.

Learn more about making referrals: Watch our video.

Applying for Jobs

How do I apply?

Starting your application is easy!

Here are three quick steps to follow:
1. Find the job you want to apply for.

You may have already been directed straight to a job from a link sent by a friend. You can also search all job openings on the homepage.

2. Click "Apply for Job".

A window will pop up asking you to input your first name, last name, and email address. If you were referred, this will be denoted.

3. Start your application!

Fill in your full name and email address, and hit "Start Your Application". You"ll then be redirected into Anthem, Inc."s careers site to fill out the remainder of your information.

What are Job Alerts and how do I sign up for them?

Stay up to date with the latest Anthem, Inc. jobs!

Social Sourcing sends Job Alerts emails to users who want to receive them. These alerts are sent according to your own selected frequency and include open jobs that you may be interested in depending upon the interests and locations you choose when signing up. Sign up to receive job alerts today. Here"s how:
1. Sign up at any time!

Not ready to apply, but want to hear about new Anthem, Inc. jobs? Sign up for job alerts by hitting "Sign Up for Job Alerts" on the homepage or, from a mobile device, on any job detail page.

2. Fill in your information.

Submit your full name, email address, and the job locations/categories that best fit your career interests.

Sharing Jobs

How do I refer my friend?

Referring your friends is easy with Social Sourcing!

In fact, there"s two ways to share:
1. Share at any time!

When logged in, you can copy the URL in your browser and paste it in a message to your friend.

Additionally, any time you click a "Copy Link" button, it will generate a unique URL that will give you referral credit when you share it.

2. Share a specific job.

When logged in, click "Recommend Job to Friend" on the job"s detail page. From there you can share the job on LinkedIn or Twitter

Copy and paste your unique referral link into an email if you prefer not to use social networks.

(the available social networks may be different than pictured)

How can I track my referral?

Tracking your referrals:

1. After sharing your unique referral link, your friend/contact will enter the site as a referral from you.

2. Once your referral starts their application, you will receive an email notification making you aware of their activity.

3. Within this notification you will be presented with the option to share your insight regarding the candidate. This endorsement will go to Anthem, Inc."s Talent Acquisition Team.

4. Should you wish to follow-up further on the applicant"s status, you will need to reach out to the appropriate Anthem, Inc. recruiter and/or hiring manager.

What does my social network post look like?

Social Network Posting:

What does my LinkedIn post look like?
What do my tweets look like on Twitter?

Can I upload my friend"s resume?

Uploading a Friend"s Resume:

You sure can! Each position on the Social Sourcing site has an "Upload Friend"s Resume" button. Clicking this will prompt a window to appear, requesting certain information about your friend. Fill that out, upload their resume, and submit.

Once you"ve done that, an application will be started on their behalf with you tagged as the referrer. They"ll receive an email allowing them to continue the process, while you"ll be able to endorse the candidate, providing more insight to recruiters.

What are the "Top Referrers"?

Social Sourcing Top Referrers:

How do I become a "Top Referrer"?

The simple answer is... recommend jobs!

Each Social Sourcing user is given a score based on their activity. Points are awarded for sharing links, generating clicks, and/or getting someone to apply.

To view your stats, check out your referral activity on the portal page.

What if I don"t want to be included in "Top Referrers"?

No worries, we understand.

Your privacy is important to us, and thus, any user can prevent their activity from being shown on the Social Sourcing site. To do so, access the "Privacy" section of your user settings.

By deselecting the option to publish, your information will no longer appear in the "Activity Feed" as well as the "Top Referrers" sections.

Contact Us

You can reach out to HR with any questions you have about the Social Sourcing product.

Please note that Anthem, Inc.'s Recruitment Department sets all policies related to your Referral Program. If you are a current or former employee of Anthem, Inc., we suggest that you direct all policy-related questions to HR.

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Career Areas

At Anthem, Inc., there are many ways to make a difference. Here, the skills and passions of thousands come together, creating an impressive force with the power to change lives and the future of health care.

 

Actuarial

Contribute to analysis that impacts the financial future and well-being of our stakeholders, customers and the health care industry.

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Use your exceptional organizational and interpersonal skills to help ensure the consistent, quality-driven performance of a consumer-centric industry leader.

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Business Development and Sales

Be the embodiment of our "Easy-to-do Business With" Value, by treating our customers the way you would want to be treated and providing simple solutions that are easy to understand.

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Sales Careers

Communications and Marketing

Lead the development of new messaging, products and innovations that continuously improve the value of our offerings to customers.

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Customer Care

Become the ultimate customer advocate. Share your expertise and help customers maximize the value of the tools and resources we provide.

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Digital Transformation and Enablement

If you are eager to develop innovative digital products in healthcare and make a difference in people's lives, join our Digital organization and help us change the face of healthcare together.

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Digital Technologies Careers

Digital Solutions Careers

 
 

Finance

Bolster the strategic objectives of a Fortune 50 industry leader, while supporting the tenet of financial integrity that is fundamental to Anthem, Inc.'s Purpose, Vision and Values.

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Health Care Analytics

Provide strategic analysis that impacts business decisions, improves efficiency and drives innovation.

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Human Resources

Lead our workforce and workplace talent strategies, to accomplish our vision to be recognized as America’s valued health partner.

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Information Technology

Lead our workforce and workplace talent strategies, to accomplish our vision to be recognized as America's valued health partner.

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Metrics & Data

Leverage your talents to make a difference in people's lives, by providing innovative, data-driven solutions that can measure and track progress in our members' health.

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Medical

Drive the future of health care, by helping us improve health outcomes and quality of life for our associates, members and communities.

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Underwriting

Work in areas of specialty as varied as Life & Disability Underwriting, Pre-Sales, Retention and Implementation, Risk Analysis and Medical Evidence Underwriting.

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Operations

Stretch your analytic problem-solving skills while working on enterprise-level projects and cross-functional teams.

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Temporary Contract Opportunities

Associate
 Benefits

At Anthem, we’re in the business of taking care of people. In fact, everything we do is aimed at creating positive outcomes that make a difference in peoples’ lives, which of course includes our family of associates.

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Student Programs

Anthem continues to demonstrate the kind of visionary leadership needed to drive the future of health care. Our efforts and accomplishments have been recognized by numerous leading publications and organizations.

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Military and
 Veteran Careers

As one of America’s largest health benefits companies, we have a profound appreciation for service. Our organization proudly supports our nation’s active, reserve and veteran military service members and their spouses.

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Why Choose Anthem

Why is Anthem a respected industry leader? Our standards are high – for the service we provide our members and the support we show our associates. Every day, we answer the call – to do the right thing and to treat others with respect. This is the sense of purpose that leads Anthem to thrive, and which will ensure our future success, and yours.

 

Life at Anthem

How often do you get the chance to do something truly life-changing? If you work with us the answer is ... every day. Our determination to drive the future of health care is ambitious, but so are our people.

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Diversity & Inclusion

Diversity and inclusion play a major role in our success, because it’s more than just a philosophy to us, it drives our power to innovate. From our corporate culture and strategic partnerships, to our commitment to our associates, our customers and communities, diversity is foundational in everything we do.

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